From guard to guardian:
authorised officer training.
This comprehensive Authorised Officer training package empowers your staff and security guards with the knowledge and skills to confidently exercise their legal powers. When your Director moves to appoint authorised officers to perform this critical function, this training will provide them with confidence that comprehensive and institution specific training has been provided.
What you receive:
Each learner who satisfactorily completes the training receives a digital certificate of completion.
A consolidated certificate of completion listing all attendees is provided to the institution, along with a draft brief to the Director covering the purpose of Authorised Officers, their powers and recommending that the Director appoint the training attendees as authorised officers.
What attendees learn:
The Legal framework: In simple and straightforward language we understand the source and basis of authorised officer powers, specific to your institution, your Act and Regulation. We cover all powers present in your regulation, which may include: issuing directions, searching bags, apprehension, inspecting and cloaking prohibited items and controlling vehicles. We explore limitations on the powers, and the implications of using them.
Why these powers matter: We determine the basis of why Parliament considered it necessary to legislate these powers. It’s all about protecting the national collection, staff and visitors.
Behaviour standards: We look at the behaviours that are and are not permissible in an arts and culture environment, including case studies and examples.
Communicating for behaviour change and de-escalation techniques: We cover verbal and non-verbal techniques to change behaviour and de-escalating tense situations, achieving compliance and preserving a safe and welcoming environment without the need to resort to authorised officer powers.
Issuing directions: We cover how to legally issue a direction, what to do after issuing a direction and what to do if someone does not follow a direction.
Apprehension (if applicable): We learn safe and legal procedures for apprehending an individual, if that is ever required.
Practice: We practise the skills we have learnt in a safe and supportive environment, giving learners the opportunity to de-escalate and issue directions in different scenarios before they need to do so in real life.
